Original topic:

network issue

(Topic created on: 08-15-2020 06:33 PM)
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Ghameer
Active Level 3
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Galaxy S
From last 10 days i am facing difficulty in using internet in S9+ the mobile towers r always 1 or 0. Dont know what is happening with samsung phones. 
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4 Comments
Anonymous
Not applicable
Galaxy S
not only that ....Bixby voice not understanding hi Bixby command by wifi network 😅 ...i think update is going to released..before update something is happened in devices 😝
veer
Expert Level 5
Galaxy S
👌👌
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Bhava003
Active Level 7
Galaxy S
Same problem in my s10+
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Samsung_Support5
Moderator
Moderator
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Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "network" issue please follow below given steps:

1. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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