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06-21-2020 09:11 PM in
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06-22-2020 08:25 AM in
Galaxy SMake sure that your Galaxy Buds is fully charged. Be sure to charge it using the charging case for at least 10 minutes. On your phone, open the Galaxy Wearable app.Scroll down and tap About earbuds.Tap Reset earbuds. Tap Reset to confirm.
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06-23-2020 08:51 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
For Gear IconX, tap the SETTINGS tab in the app, and then tap About Gear. Tap Reset Gear, and then tap RESET.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support