my phone does not offer any software updates

[kmussard]

hello I bought the samsung s23 ultra 

1 month ago and the 

phone does not offer me a software update and even when I go through the settings 

and update I am offered none. 

Who was like me please? How do you 

had done?I have already contacted

Samsung, they told me as soon 

as I buy a phone, they do not directly 

offer the software update but it 

takes 1 month.

I don't think it's normal, I thought 

there was a glitch on the phone. 

Thanks to those who will answer me.

I have to specify I have Android 

version 13 and One UI version 5.1

[kmussard]

Thank you for taking the time to explain.

[CommunityTips]

Welcome

[Masanza1]

Take your phone to a Samsung care centre they'll unroot it for you but you'll pay certain amount.

[kmussard]

good evening thank you for the advice but where I live there is no Samsung center that's why I'm thinking of returning the phone to the merchant where I bought the phone.

[Masanza1]

Take it to South Africa Reunion is closer to South Africa.

[kmussard]

no I will send it to France with the supplier to see what the bug or problem is.

[Masanza1]

Ok perhaps they'll exchange it.