my phone does not offer any software updates

[kmussard]

hello I bought the samsung s23 ultra 

1 month ago and the 

phone does not offer me a software update and even when I go through the settings 

and update I am offered none. 

Who was like me please? How do you 

had done?I have already contacted

Samsung, they told me as soon 

as I buy a phone, they do not directly 

offer the software update but it 

takes 1 month.

I don't think it's normal, I thought 

there was a glitch on the phone. 

Thanks to those who will answer me.

I have to specify I have Android 

version 13 and One UI version 5.1

[kmussard]

Thank you for taking the time to respond. There is no Samsung center here. I will check directly with the store that I purchased the smartphone from. thank you have a nice day

[kmussard]

Good evening, I tried on the PC but I was not offered an update. I think I will send the smartphone back to the merchant. I think there must be a problem. but thank you for taking the time to respond.

[kmussard]

thank you, have a good evening

[Masanza1]

Hi there are you connected to a stable WiFi? Please try to clear the cache in software update apps

[kmussard]

good evening yes I am connected to a stable WiFi network.

[Masanza1]

Please try to clear and cache software update apps and switch off your phone for 5 mins & on it then try to update

[kmussard]

thank you I will try

[CommunityTips]

Your handset is rooted. Try updating the firmware using Odin3 software while simultaneously downloading the firmware.

[kmussard]

good evening thank you for the advice but I don't know how it works with Odin and the firmware I prefer not to do I'm afraid of making a mistake but thank you for the advice.

[CommunityTips]

First, you should download the firmware based on your phone's model number and then extract it. You should also download Odin 3 software on your Windows laptop and then perform the reprogramming or flashing of your handset while it has been put into download mode.