Original topic:

i should have bought one plus

(Topic created on: 05-31-2020 08:45 PM)
306 Views
priya1991
Active Level 3
Options
Galaxy S
Battery back up is too poor ...100% n i did videos n slow mo for 1.5 hour ..n battery is 0% ...you spend 67k for s10 ans u dont even expect a decent battery backup..is samsung going to replace my poor performing phone .😡😡😡
11 Comments
sameermehta2
Active Level 7
Galaxy S

Share your battery stats from device care to see what apps are using more,are you using location? You can try wiping of cache partition by below steps

 

https://www.getdroidtips.com/wipe-cache-partition-galaxy-s10/

How's the network coverage in your area where you use the mobile most?

What accounts have you left on auto sync?

The last resort would be to factory reset the device and of that doesn't work then service centre

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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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