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05-31-2020 08:45 PM in
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06-01-2020 01:04 AM (Last edited 06-01-2020 01:08 AM ) in
Galaxy SShare your battery stats from device care to see what apps are using more,are you using location? You can try wiping of cache partition by below steps
https://www.getdroidtips.com/wipe-cache-partition-galaxy-s10/
How's the network coverage in your area where you use the mobile most?
What accounts have you left on auto sync?
The last resort would be to factory reset the device and of that doesn't work then service centre
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06-02-2020 05:31 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:
1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.
For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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