We would like to apologize about the frustrated issue you're going through, If the heating issue happens only while making video calls or watching movies, we need you to clear cache all the apps at once from the device > battery and device care > optimize now. Also, please try to reset all the settings so that the phone will be set on its default settings from the settings >General/ General management> Reset > Reset all settings. Otherwise, we need you to contact Samsung to be able to check the device remotely. https://www.samsung.com/ae/info/contactus/
We would like to apologize about the frustrated issue you're going through, If the heating issue happens only while making video calls or watching movies, we need you to clear cache all the apps at once from the device > battery and device care > optimize now. Also, please try to reset all the settings so that the phone will be set on its default settings from the settings >General/ General management> Reset > Reset all settings. Otherwise, we need you to contact Samsung to be able to check the device remotely. https://www.samsung.com/ae/info/contactus/
