Original topic:

i have issues my mobile Samsung s20 ultra heating

(Topic created on: 09-18-2023 08:39 AM)
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rashiddua24
Active Level 1
Options
Galaxy S
hello dear brother i have issues my mobile S20 ultra heating when make videos and looking movies and otherwise no any issue so what i need to do 
2 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

We would like to apologize about the frustrated issue you're going through, If the heating issue happens only while making video calls or watching movies, we need you to clear cache all the apps at once from the device > battery and device care > optimize now. Also, please try to reset all the settings so that the phone will be set on its default settings from the settings >General/ General management> Reset > Reset all settings. Otherwise, we need you to contact Samsung to be able to check the device remotely. https://www.samsung.com/ae/info/contactus/

Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

We would like to apologize about the frustrated issue you're going through, If the heating issue happens only while making video calls or watching movies, we need you to clear cache all the apps at once from the device > battery and device care > optimize now. Also, please try to reset all the settings so that the phone will be set on its default settings from the settings >General/ General management> Reset > Reset all settings. Otherwise, we need you to contact Samsung to be able to check the device remotely. https://www.samsung.com/ae/info/contactus/