Original topic:

heating issue

(Topic created on: 04-28-2020 09:09 PM)
168 Views
abinnanthiyattu
Active Level 1
Options
Galaxy S
I have an issue with my s10 its heating up to 41 degree while when we switch on the mobile data it suddenly goes up tp 41 and which is same almost when we on wifi also
During the normal call also its heats up and wil resuce the after some time i am also using s6 which i dont have these type of issues can you recommend some methods 
7 Comments
sonijiS20p
Active Level 9
Galaxy S
upto 50 to 60 degree is normal if you have galaxy smartphone.
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Galaxy S
really
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sonijiS20p
Active Level 9
Galaxy S
ha bhai grmiyo m toh normal use krne pr hi 30 se 40 aram se pahuch jaega.
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Galaxy S
but it rapid goes from 34 to 41 like that
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Nitin1324
Active Level 5
Galaxy S
Visit running services under developer options and see if any process is taking up resources and if that's not the case wait for samsung to release a software fix.
immi007
Expert Level 5
Galaxy S
For heating issue follow the given link: http://www.samsung.com/in/support/skp/faq/1119803
1- Make sure that 20% internal storage is free for which clear the RAM memory and storage of device (Settings > Device care > Memory/Storage > Clean Now).
2- Stop the background running app (Tap on the left soft key and close all the running apps).
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Overheating" issue please follow the below given steps:

1)Close background running apps.
2)Uninstall the unnecessary apps.

overheating--Follow the link for more details :- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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