heat and battery drain on s24 ultra

[Ma_lvx]

can someone help me i have gotten an s24 ultra 5 days ago and after all the updates and learning patterns it still drains quickly, i also have performance profile on light too as i dont need the extra power. but I've read online that some people complained about it and its a problem from ui8 and it will be fixed with an update soon so i just wanted to know if someone's also experiencing this kind of problem

[Ma_lvx]

okay i will try it, thank you!

[Samsung_specialist]

We're sorry to hear about your experience.

Kindly note that for a new mobile, it is normal to experience some battery drain within the first few days. However, here are some steps to help you:

1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Force restart by pressing “volume down key + power” button until the device reboot. After reboot below action.
4. Settings – Apps - One UI Home – Storage - Clear data.
5. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.

Kindly make sure to follow these tips :
1. Use an Approved Charger.
2. Avoid Old Chargers.
3. Close Background Apps.
4. Enable Power Saving Mode (Device Care > Battery > Power Mode > Adaptive Power Saving).
5.Turn off the Wi-Fi, GPS, and Bluetooth functions when not in use.
6.In addition, reduce the screen brightness of your device.

For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/the-battery-drains-fast-how-do-i-extend-the-batter....

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.

[Ma_lvx]

everything is up to date and the battery drain got slightly better but the heat problem is still there

[Samsung_specialist]

We're sorry to hear about your experience.

Since the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.

[Ma_lvx]

i did, i factory reset my phone and the battery life became a bit better but the heat issue is still there, and my live preview in 200mp when adaptive pixel is off in camera assistant its always dark and the brightness slider does not change the exposure and i reported it and i factory reset the phone in case its a software issue and it didnt work, the lense is physically fine and is not broken and i kept asking the customer support to report it and escalate the issue