Original topic:

heart rate sensor turns on near surface

(Topic created on: 09-14-2020 06:54 PM)
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aboona
Beginner Level 2
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Galaxy S
Update: after restart,this no longer happens (should have tried that first I guess). 

Today I got Galaxy watch 3, plus the companion app. That's the only difference since yesterday.
I connected it to my phone, all is good.

Now the watch is turned off.
I noticed that when I'm placing the phone down, S9, while the screen is illuminated, locked or unlocked, before touching any surface (hand, table,...) The heart rate sensor Turns on a constant red light!!!
I can reproduce this time and again just by waving a finger within 1cm.

Anyone knows what causes this? How to fix it?

Many thanks in advance
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1 Comment
Samsung_specialist
Community Manager
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Galaxy S

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your concern.

Thank you

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