Beginner Level 5
in recent s9+ updates One UI 2.1 June Security Patch, my finger print scanner not work properly, it's shows always remove dust in finger or scanner, but actually, both are clean and tried to register a new fingerprint, it's take too many attempts to finish the scan
1 Comment

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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