Samsung is aware that limited users who update their device to Android Q OS may experience this symptom.
This symptom may appear on device that installed a specific application of ‘Good Lock’ before updating and it's due to a compatibility issue between Good Lock and Android Q OS. Samsung is scheduled to release a new Software that will resolve this issue. Therefore, please check for updates to your device SW regularly via the FOTA or Smart Switch PC. Samsung encourages users to keep software and apps updated to latest version.
Alternatively before the maintenance release, please turn ‘Task Changer feature of Good Lock’ off and try again.
