Original topic:


(Topic created on: 07-11-2020 03:43 PM)
Active Level 1
Galaxy S
Whenever i switch to 120hz refresh rate on my s20 ultra, the display turns yellowish. Does anyone else experience that. If u haven't tried it then please try it and report this issue.
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please be assured and to resolve "display" issue kindly follow the given below steps:


1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support