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07-09-2020 11:08 AM in
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07-09-2020 03:25 PM in
Galaxy SOpen Settings > General management > Reset > Reset Settings
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07-09-2020 06:47 PM (Last edited 07-09-2020 06:48 PM ) in
Galaxy SBecause i am using S20+ and there's no such issue
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07-11-2020 03:43 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "display" issue kindly follow the given below steps:
1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support