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Beginner Level 2

My S6 phone is not getting charged and always shows it is paused due to battery is getting too hot.  But physically the battery or the phone is getting heated up at all.  Similarly the applications also could not be open (it opens for a brief period and shuts on the remark phone is getting hot) on the pretext that the phone is getting hot, but actually the phone is cool and not at all hot.

How to overcome the problem

 

1 Comment
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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