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Active Level 6
iam using galaxy j7nxt in it charging time it takes 6hrs before it was 3hrs for full charge is the problem with battery or charger in my opinion the problem is with charger's data cable because when i connect my galaxy j7nxt with laptop using charger's data cable it says (device not recognized) there is a little cut in charger's data cable and battery backup was good only the charging takes 6hrs any solution for this guys.


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Can u see the little cut near the usb
8 Comments
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Active Level 4
The problem is with your Data cable. Consider to change your data cable.
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Active Level 2

Problem is with the data cabel

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Active Level 10
Better to use a proper cable.
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Active Level 6
my suggestion is not use laptop for charging
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Active Level 8
Only solution for this problem is changing the data cable ..
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Active Level 8
use Branded Data Sync Cable...bro
..
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Active Level 1

Better to use a proper cable 

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Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Please be informed that  your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc.It is damaged then kindly visit your nearest service center to get it replaced.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > send feedback > error report/ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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