Original topic:

charging issue after update galaxy s9 plua

(Topic created on: 04-14-2020 03:14 PM)
196 Views
vincentnanda
Active Level 3
Options
Galaxy S
Hey guys i was facing big issues after updating the March security Patch on my s9plus ?? It takes 3+ hours to charge my mobile 5 to 100%..

Anyone has this issue after the march update ?

#galaxys9plus #galaxys9
8 Comments
khan69
Active Level 8
Galaxy S
I had the same issue after the march update on my S8
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vincentnanda
Active Level 3
Galaxy S
how many hours it takes for full charge?
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khan69
Active Level 8
Galaxy S
recently I plugged the whole night to charge but it only charged till 70%.
One more thing, sometimes it doesn't shows fast charging, instead it shows device charging slowly,7 hours left until fully charged.
Note- I'm using the original charger that came along with the device
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KP01
Active Level 7
Galaxy S
reset the phone
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vincentnanda
Active Level 3
Galaxy S
i did wipe cache preparation..no use
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KP01
Active Level 7
Galaxy S
Fast charging is showing or not when u plugged in?
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vincentnanda
Active Level 3
Galaxy S
its showing and it showing the fast charging time only.. but not getting charge..
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned step to improve the performance of the device:

1.Close background running apps when not using them.

2.Avoid usage of mobile phone during charging.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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