Original topic:

cant create secure folder..

(Topic created on: 11-11-2020 12:53 AM)
13311 Views
Eddiee
Active Level 1
Options
Galaxy S
Cant create secure folder on s8 plus and i was using it before..does anyone know the solution??
ahvan
Beginner Level 2
Galaxy S

Hi I installed a custom ROM on my phone, after a while I reinstall the original ROM of the phone, now secure folder does not work.
please guide me.

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Pinky Pandit
Beginner Level 2
Galaxy S

Can u tell me how to fix this problem can't create  secure folder in Samsung Galaxy Tab A6....

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nandor613
Beginner Level 2
Galaxy S

Hi!

I have the same issue! 

I dont have any custom ROM, i have no problems with my phone, but when i try to create a secure folder i get the same error message

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Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link which will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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EdwardMurphy
Beginner Level 2
Galaxy S

Hi, sorry to bother, I have the same situation just like this. After a charging throughout the night, I woke up in the morning and checked my phone (Note 8 Android 9 OneUI 1.0). All my apps in the Secure Folder popped up on the main screen in a folder called "Work".

(before the day, I did updated my samsung account email and it also screwed up my phone contacts backup)

The workspace mode was turned on, meanwhile I couldn't get inside the Secure Folder. It showed "couldn't create secure folder".

And there is a new button called "Work Profile" on the notification panel, and I did the most regretful thing I had ever done. I clicked that button. The button went grey, all the secure folder apps went grey, then I long-pressed it and it showed another menu (pic1), I turned on the "Work Profile", but it only worked on the dual apps, the Secure folder apps still are grey-colored and cannot be accessed (pic2). 

Now I even cannot get inside the apps that were in the secure folder (now they are on the main screen).

So is there any chance to get my secure folder data back? Can I use another samsung phone with well secure folder function to transfer the data?

I have turned it off onceI have turned it off once

the Samsung Health is the Secure Folderthe Samsung Health is the Secure Folder

 

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Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

Please call the call the call center and request for Remote Assitance to help resolve the issue. Or, take the device to a certified Samsung Service Center to have it checked out. 

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abz603
Beginner Level 2
Galaxy S
Hi
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abz603
Beginner Level 2
Galaxy S
I cant create one either
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abz603
Beginner Level 2
Galaxy S
My phone is a7 2017
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avi9x
Beginner Level 2
Galaxy S
Hello, when I try creating a secure folder for my samsung note 10, it says "couldn't create secure folder, if this keeps happening please contact customer service". So how can I fix this