can't backup images in secure folder

[navu1]

The backup fails at 99%, i signed in samsung account too, pls help

[ThaerSadi]

try to use Samsung smart switch

[MohammedSijah]

Ok. Empty your secure folder
> Open secure folder
> click on 'add files' and choose your photos
> Click on the three dots
> Settings
> Backup and restore
> Backup secure folder data
> TICK ONLY PHOTOS (UNTICK ALL OTHER OPTIONS)
> Press 'backup'.
It's working fine.

[navu1]

i tried the same step u have mentioned here, i tried to backup images only, and i also tried backup every options. still it says something went wrong

[MohammedSijah]

Is your network working fine. Check whether you can watch hd videos without interruption. Check again with a good network

[navu1]

yes, my internet works fine and i can see youtube video well in hd also also there is no issue when i upload image to samsung cloud outside secure folder, only inside secure folder having this issue

[MohammedSijah]

It just seems like a network issue only. I have faced the same now. I think it needs a perfect connection to get things done. Just try them during off- peak hours. Waiting for your feedback. Thank you.

[MohammedSijah]

Just keep on trying.

[jerryRajpoot1]

i deleted my data it will never back again? i want that back is there any way?

[MohammedSijah]

You will get it by 'restoring', if you have backed it up earlier. You may also get it if the automatic backup is turned on.

[MohammedSijah]

Goto gallery from secure folder and check for recycle bin from the three dots menu. (availability depends on the device)