Original topic:

camera not working

(Topic created on: 05-18-2020 07:41 AM)
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speed1234
Beginner Level 2
Options
Galaxy S
Camera of my new galaxy s9 is not working 

It gives blurred images.  

Experts Please help 
3 Comments
Anikroyale
Expert Level 5
Galaxy S
Can you post a sample?
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speed1234
Beginner Level 2
Galaxy S
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cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. To enhance the device performance kindly follow the below mentioned steps:

 

1. Reset camera settings: Click Camera > Go to Camera Settings > Reset Settings.
2. Clear camera app data: Go to Settings > Apps > Camera > Select Storage > Clear Data and click OK.

 

Note: Please ensure that you are not clicking any photos on Live Focus as this could be the reason for blur images

 

If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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