Original topic:

battery drain after june update on s10 any one facing this issue?

(Topic created on: 06-20-2020 06:00 AM)
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mohan0990
Active Level 3
Options
Galaxy S
Battery drains very fast after June update in samsung s10 .. is tge issue only with my phone or all other s10 varients also??
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8 Comments
Mysteriousboy
Active Level 5
Galaxy S
I too facing same issue on my note 10 plus.
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SapNAyan
Active Level 7
Galaxy S
I have note 10plus but not facing this issue after june update. you can clear wipe cache to work phone properly. you have to switched off your phone 1st and than press power key and volume up key at thr same time untill the samsung logo appears. Than please select wipe cache partition from volume key and clear the wipe cache and than choose 1st option reboot the phone. i think some kind of battery issue will be solved. thanks
MOHAN6642
Active Level 7
Galaxy S
DEAR FRIENDS,

I HAVE PURCHASED SAMSUNG M30S MOBILE.

THIS MOBILE SIGNAL RECEPTION IS VERY WEEK. CONFIRMLY I WILL BET SAMSUNG TECHNICAL PEOPLE ALSO WITH 100000/_ REGARDING SIGNAL RECEPTION IS WEAKER THAN OTHER MOBILES LIKE XIAOMI, REALME LIKE CHINESE MOBILES. DONT PURCHASE THIS MOBILES . THEY ARE PROVIDING THEIR ' EXYNOS ' WORST PERFORMING PROCESSORS. THIS IS REAL WHAT I AM TELLING . BELOW I HAVE GIVEN SIMPLE EXAMPLE FOR YOU.

FOR SAMSUNG S20 MOBILE , THEY ARE PROVIDING THEIR WORST 'EXYNOS' PROCESSORS IN INDIA , FOR THE SAME MOBILE IN AMERICA THEY ARE PROVIDING BEST SNAPDRAGON 865 PROCEESOR . EVEN THEIR KOREAN PEOPLE ALSO HATED THE SAMSUNG 'EXYNOS' PROCESSOR PERFORMANCE IN ' SAMSUNG S20 ' MOBILE.

AND THEIR SERVICE ALSO VERY WORST. TODAY I VISITED THEIR SERVICE CENTRE TO RECTIFY THE CHARGING PORT PROBLEM , HE TOLD THAT IT WILL TAKE ONE WEEK TO 10 DAYS TO RECTIFY THE PROBLEM . THIS IS A SMALL PROBLEM . I TOLD HIM TAKE THE COMPLAINT , AND GIVE MY MOBILE BACK , AFTER ONE WEEK I WILL COME AND I WILL GIVE THE MOBILE AND RECTIFY THE MOBILE WITH NEW PART . HE REFUSED FOR THE SAME . REGARDING THIS ALSO I CALLED THEIR CUSTOMER CARE , THEY ARE NOT ABLE TO TELL WHERE THE PART AVAILABLE TO THE NEAREST SERVICE CENTRE IN GUNTUR DISTRICT.

OTHER COMPANIES ARE DOING SMALL PROBLEMS WITH IN ONE DAY. BUT SAMSUNG IS TAKING 10 DAYS . THIS MUCH OF WORST THEY ARE DOING SERVICE.

THEY ARE RELEASING NUMBER OF MODELS WITH SAME PROCESSOR 'EXYNOS 9611' BUT NOT MAINTAINING PROPER SPARE PARTS AT THEIR SERVICE CENTERS . THEIR SERVICE CENTER PEOPLE ARE BEHAVING LIKE GAZITTED OFFICERS. FIRST OF ALL THIS IS THE MAIN PROBLEM WITH SAMSUNG.
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iamrohitkm
Expert Level 5
Galaxy S
I am not facing battery drain issue in my S10 after june update. In fact I feel that battery life has increased a lot compared to before. Getting good SOT compared to before the update.
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Vikki101
Active Level 8
Galaxy S
it has little bit improved on my s10 ..and heating is also reduced
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern(along with the screenshot which app is draining how much battery) in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Galaxy S
Let me provide you some troubleshooting steps so you can diagnose your problem yourself instead of visiting to the service center.                                                                  Step (1):Perform Battery Optimisation. Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory.                                  Step(2):Turn off Bluetooth, Wi-Fi, mobile hotspot, NFC, etc a). Swipe down on the home screen to open the notification panel. b). Tap on Bluetooth, Location/GPS, Wi-Fi, Mobile hotspot, NFC, etc. to turn off.      Step (3):Kindly check whether the mobile network fluctuates frequently or network signal is low in your area. In both cases, the battery will drain considerably fast. Step(4):Reduce display brightness level. a). Swipe down on the home screen to open the notification panel. b). Turn on the Auto-brightness option if available. Step(5):Adjust screen timeout settings. Go to Settings > Display > Screen timeout > minimum screen timeout.      Step(6):Update apps. Kindly check which application is or interface is using more battery from device care. And try to update the app or avoid using that app.               Step (7):Close background running apps. Tap on recent key and close the background running application.                        Step(8):Turn off auto-sync of e-mails, app data, etc. a). Swipe down on the home screen to open the notification panel. b). Turn off the auto-sync option. Step(9):Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key. Exit safe mode: Restart the device.        Step(10): Try your device in safe mode.           As you were facing battery drainage issue in your device, I have provided you some basic trouble shooting steps and your concern has been resolved.                          "If the problem is solved click the three dots & click solution".
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NAKAVAD
Beginner Level 2
Galaxy S

Same issues with S10 , battery drain 1% / 5 minutes, screen light at 25% and 4G connect.

Before the update the phone battery lasted 2 days, same use. Now, not even half day.
And please, don't take us for fools. Disabling all features will definitely improve battery life, so why need a 700 $ phone ? I'll stick with my old Nokia then.
Thank you Samsung for forcing customers to change the phone, that will surely not happen with me. My next phone will not be Samsung, way to go !

 

 

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