battery and charging

[kuberanselva7]

my mobile m31s battery drain and charging time battery 2.30 mins movie see battery takes 40% but battery 6000 Mamp same movie see m11 battery takes 20% m11 only 4000 Mamp. charging time takes 3 hrs in 80% give any true result. 

[Gourav_Sen]

But how it is possible.
My m31s drains only 14-15% battery for a 2:21 hrs movie.

[kuberanselva7]

i also do no Mobile using time also very heating and fast drain battery give any solution

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "overheating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

And to resolve "Battery drainage" issue kindly follow the given link: http://www.samsung.com/in/support/skp/faq/1101689

And to resolve "charging" issue kindly follow the given below step:

>>Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support