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Original topic:

any one facing mic issue during call while using loudspeaker in s9

(Topic created on: 01-18-2020 10:59 PM)
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Being_human
Active Level 7
Options
Galaxy S
any one facing mic issue during call while using loudspeaker in s9?
Iam facing mic problem only while caling using loudspeaker 
4 Comments
DrakeD
Active Level 2
Galaxy S
I using the plus variant and I'm not facing any such issues with my phone
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Anonymous
Not applicable
Galaxy S
no
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Solution
lalittt123
Active Level 6
Galaxy S
there must be dust in noise cancellation mic get it clear. mic is located on top of right side. kindly click on 3 dots and accept solution if its work
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Solution
Samsung_Support4
Moderator
Moderator
Options
Galaxy S

Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:
1- Perform Interactive checks through Samsung Members app (Samsung Member> Get Help> Interactive checks->Mic).
2- Run the device in safe mode and check the issue.
3- Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,
Samsung Members Team

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