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02-06-2020 04:54 PM in
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02-06-2020 08:05 PM in
Galaxy Syou have to contact service providers
Samsung doesn't have any role about it
try to understand people
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02-06-2020 09:51 PM in
Galaxy SSee, I understand that airtel is at fault here. The brand new Jio SIM I acquired today worked pretty much instantly on the phone. Both volte and vowifi. I was amazed.
The problem here is that S10 Lite is on front page of newspapers this week. Samsung is heavily pushing this phone. So, I assume a lot of people have also ordered this phone.
Expecting all people who are facing the same problem as me (and a cousin of mine who purchased this phone on my recommendation along with me) to get behind airtel to provision volte on their SIM cards seems kind of stupid.
Samsung could easily work with airtel. To ensure that any airtel user inserting his sim in either of these models get priority provisioning to VoLTE status. I mean Jio seems to be handling this situation much better.
In the end… GeekyRanjit pretty much confirmed that VoLTE and VoWiFi worked for him on Airtel in Hyderabad even before the phone went on sale. So, it’s not like airtel is not supporting this phone. S10 Lite is clearly listed as a VoWiFi supported model on Airtel website. If it does not work as expected, a lot of blame goes on Samsung as well.
Anyhow. I would continue to push airtel to fix this issue for me (and then I would push for fixing it for my cousin’s sim). It would have been just easier if Samsung technical team would help out their newest customers. Cheers.
PS. If anyone has any questions about the device, feel free to ask. This is my first Samsung after a very long time (I have owned the Galaxy Nexus) so I am very new to all the Samsung specific enhancements and functionalities.
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02-07-2020 06:06 PM (Last edited 02-07-2020 11:25 PM ) in
Galaxy Sedit 1: New sim got activated and working fine on S10lite.
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02-08-2020 04:00 AM in
Galaxy SSo VoLTE and VoWiFi are working for you on Airtel SIM?
Did you have VoLTE on your previous device with the Airtel SIM? In my case, my sim has never been used on a VoLTE capable device so it never got provisioned for VoLTE and it still isn't. VoWiFi requires VoLTE to work so both services are not working for me on the Airtel SIM.
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02-08-2020 12:22 PM in
Galaxy SHi there,
Wi-Fi calling facility in India is currently available with Airtel and Jio network providers.
You can drag down the notification panel to check the availability of this feature in your phone. This feature can also be found by following “Phone app << Three dots << Settings << Wi-Fi calling”.
For this feature to work, your phone must be connected to a Wi-Fi network and have an active SIM card inserted.
You may also contact the above concerned network operators (Airtel and Jio) for further formalities to be performed in case the device support Wi-Fi calling facility.
Regards,
Team Samsung Members
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02-08-2020 11:34 PM (Last edited 02-08-2020 11:35 PM ) in
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02-10-2020 11:05 AM in
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02-21-2020 03:45 PM in
Galaxy SI am facing same problem with my airtel sim, I tried it in both slots but it didn't get VoLte. I tried Jio also it worked perfectly.
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02-21-2020 04:29 PM in
Galaxy Swhat you need to get done is to get your sim refreshed. send a message to airtel support and file a request. if you get lucky, they would do it for you and all should start working well automatically.
if they end up treating you like me... you would need to get a new sim and insert it in another model which is officially listed on their volte page and wait for volte to get active on that sim. once it is, it should work on your samsung phone.
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03-01-2020 01:21 AM in
Galaxy S