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10-30-2020 05:04 PM in
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11-03-2020 06:01 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "sound" issue kindly follow the given below step:
>>>Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
>> Tap on Settings>Tap on General Management>Tap on Reset.
And to resolve "battery drainage" issue kindly follow the given link: http://www.samsung.com/in/support/skp/faq/1101689
And you may need to try clearing the app cache and data within your settings to resolve application issue:
>> Launch your settings>apps>crashing app>storage>touch clear cache &clear data.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support