Original topic:

after one ui update crome not working in samsung s20 plus

(Topic created on: 10-30-2020 05:04 PM)
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Mangesh1008
Active Level 2
Options
Galaxy S
Some battery drain in new ui update and also sound quality changed. Please downgrade this update to previous one.
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2 Comments
MembersAnju
Active Level 9
Galaxy S
ui3.0
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "sound" issue kindly follow the given below step:

>>>Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

>> Tap on Settings>Tap on General Management>Tap on Reset.

 

And to resolve "battery drainage" issue kindly follow the given link: http://www.samsung.com/in/support/skp/faq/1101689

 

And you may need to try clearing the app cache and data within your settings to resolve application issue:

>> Launch your settings>apps>crashing app>storage>touch clear cache &clear data.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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