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Original topic:

Wifi getting disconnected automatically while phone is on standby

(Topic created on: 05-03-2021 12:19 PM)
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SamPro
Active Level 8
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‎05-03-2021 12:19 PM in 

Galaxy S
After April 2021 update, is anyone facing the issue where wifi automatically gets disconnected and it asks for sign in? I am facing the problem in s20 plus.
3 Comments
OptimusPrime108
Expert Level 5
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‎05-03-2021 12:21 PM in 

Galaxy S
Since it asks for sign in, there may be a problem with your operator. Your IP is getting reset from their end, that's why.
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SamPro
Active Level 8
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‎05-03-2021 04:51 PM (Last edited ‎05-03-2021 04:51 PM ) in 

Galaxy S
Not likely. I am using sdwan at my home, and there are 2 ISP through which the lan traffic usually traverses. Even if 1 ISP is down, other takes over. This started after April update. Posted the same issue in the feedback section as well. Lets see.
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Samsung_Support1
Moderator
Moderator
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‎05-05-2021 10:58 PM in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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