Wifi/Restart Loop Issue

[Sambhav399]

Within a 6 months of buying my S24, facing continuous WiFi issue(not turning on) after automatically gets off.

On device restart it keeps restarting again and again.

Any solution?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Galaxy device wi-fi issue: ● Check Settings: Do you get any error pop up, on connecting your device to a Wi-Fi network?
Note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance regarding changing your Wi-Fi network password.

● Forget the Network: Settings>Connections>Wi-Fi>Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

● Reset Network Settings: Settings>General Management.>Reset>Reset Network Setting.

● Restart the Router and Mobile Device: → Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
→Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
→ Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

● Disable flight mode:→ Kindly check and disable the Airplane/Flight Mode on your device.
→Check Flight Mode by swiping down notification panel on your device with two fingers to access all of the Quick Settings.
→Find the Airplane/Flight mode option and turn it off.

2. Galaxy device restart issue: Kindly use genuine Samsung charger.

1. Disable auto restart function, there are two methods to disable auto restart function:
Settings > General management > Reset > Disable Auto restart (if enabled).

If the issue has not been resolved, then follow;

2. If you are facing this issue after installing any new application, then uninstall that application:
Settings > Apps > desired app > Uninstall > OK.

3. If the issue is still not been resolved then, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now
Note: Your phone will restart after the update is installed.

4. If the issue still persists, then reset the settings: Go to Settings > General Management > Tap on Reset > Tap on Reset settings.

5. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[Sambhav399]

Hi Support I have tried each and everything but wifi issue is not getting resolved.

[GaganBhuva]

I am facing same issue with my Samsung f23 mobile maybe it's serious issue because this issue facing after update

[GaganBhuva]

I’ve been facing the same issue for the last six months after a recent software update. My Samsung F23 has started restarting continuously in a loop, and I’m unable to use the phone properly.

The service center advised me to replace the entire motherboard, which costs around ₹9,000 — but the device was in perfect working condition before the update. This seems to be a software-related problem rather than a hardware failure, and it’s been very frustrating.

Here are the main issues I’m facing:

Wi-Fi and hotspot not working

Continuous restart loop

Slow and unstable network connectivity, especially in 5G mode

Phone overheating


It’s possible that the issue is caused by incompatible hardware drivers that are not fully compatible with the latest software update. I kindly request you to look into this matter and verify if the update is causing these problems. Please provide an appropriate solution or guidance, as many users are experiencing similar issues.

Our hard-earned money is valuable, and it’s disappointing to face such problems on a working device after an update. I hope Samsung takes this feedback seriously and resolves it at the earliest.

Thank you for your attention and support.