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Beginner Level 3

Hi,

 

I am using Samsung S20 ultra and it is my first Samsung device.  My Wi-fi signal drops by 50% when my Bluetooth is turned ON and it turns out to be an utter disappointment. It might be because my wifi and Bluetooth uses the same bandwidth but there should be a fix for this.  I hope Samsung take this issue seriously and fix it. I never thought my experience with Samsung high-end phone will be such a disappointment. 

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Active Level 7

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

 

* Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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