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Original topic:

Why does my Photos gets deleted from samasung gallery

(Topic created on: 10-31-2021 10:55 AM)
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ShabeerA
Active Level 1
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Galaxy S
Hi 

My pictures gets deleted from my Samsung gallery. I also have Google photos as a back up. What could the problem be?
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Tsogo_sam05
Moderator
Moderator
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Galaxy S

Hi, ShabeerA kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Accounts and backup.
4. Tap on Backup.

You can also backup and update using Samsung Smart switch. Herewith Smart switch link: https://www.samsung.com/za/support/smart-switch/

Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Factory data Reset.
6. Tap Reset.

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