cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Why do my emails always get auto-deleted?

(Topic created on: 1/19/21 5:05 PM)
BigBox
Active Level 1
Options
Galaxy S
I'm using the stock email app on S10, and my emails always get deleted on their own after a while. Any way to stop this? Thank you.
5 Comments
DrDanger
Active Level 3
Options
Galaxy S
check the setting there is an option for that
BigBox
Active Level 1
Options
Galaxy S
That's the thing, I can't find that setting.
0 Likes
Reply
Options
Galaxy S
Hi there, usually emails won't get auto deleted from Samsung Email app. It can be either because of the email marked as spam by the server or because of some rules created.
Double check by login into the email through a browser.
Options
Galaxy S
Hi, try to follow these steps:
go to settings
choose you email account
in Sync Settings
choose Email sync period
change it what is needed from your side

I hope this will work.

Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

Please call the call center and request for remote assitance to help resolve the issue.