Original topic:

Why Blur pics are being captured while using 1x,2x & 108mp mode in S21 Ultra

(Topic created on: 07-18-2021 03:00 PM)
21 Views
Alok416
Active Level 8
Options
Galaxy S
After may security patch i am unable to capture clear pics from So called Flagship S21 ultra from main lens while in 1x, 2x and 108 MP mode.

Is this the way Samsung Treat Flagship user ??

I am complaining from last 3 months but there is nobody to fix...

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11 Comments
VishnuAsok
Active Level 4
Galaxy S
Request for remote technical support....did you try doing factory reset
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear camera lens with a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

* Reset camera settings
Camera > Settings > Reset settings > Reset.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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