White line issue on s21fe

[vinay284]

I purchased an S21 FE in 2022. After only two years, an issue with a white line developed.

When I went to the service center, they blamed me and quoted a repair cost of 13k. Although I was seeing it before the update, this line appeared after I updated my phone. No external force was applied to it. So, what should I do? Can someone suggest something?

@samsungindia

[vinay284]

You're absolutely correct.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, you have already visited the service center, where our team provided guidance after inspecting your device. So, the charges applicable to the repair which was confirmed by the service team. They will provide you with original parts at a genuine cost.

Warm Regards,
Samsung Customer Support

[P_C_M]

I am not saying flagship are bad. I am saying don't buy phone by looking best software experience or update. Now a days its just a gimmick same as highest pixel camera in earlier years. Other brands are also giving good competition if we removed the software experience part because in my opinion i am going to turn the auto update off forever for longer use , which few people used to do in there Apple devices now a days😂

[vinay284]

I don't use a flagship phone for longer software updates, but for the quality of the product.

[P_C_M]

If the phone screen is faulty and backpannel is removed then what we will do with quality. I should have a good working phone in my hand to enjoy the quality.

[vinay284]

Which..??

[P_C_M]

#Not sure brother. #Just a normal user. Recently  brought s23. Next time while buying I  will consider a mobile by eliminating software experience , because most brands has the update issue. So i am ready to use a working mobile without using the update and enjoy the rest of the Flagship feature.

[surya69]

Is it exynos or sd variant