I’m saying this after my own frustrating experience. Don't buy Samsung phones, especially their high end models!
After Samsung’s latest software update, my phone suddenly developed another white line on the display.
This the 3rd time this happened. The first time was in September 2024, when they offered me a free display replacement. However, after the July 2025 security patch update, I again got a white line on my display.
When I raised a request for a free display replacement this time, the CEO office at Samsung refused it and asked me to pay around ₹10,500 instead. However, right when I installed the next update of September 2025, I got another white line on my display.
Let’s be honest — this issue started after Samsung’s own update, not because of any physical damage. That clearly means it’s a software or manufacturing defect. Even if I paid for a new display, the same thing would have happened again, as it has, after the latest update I installed causing a further damage to the display. So why should customers bear the cost of something the company itself caused?
This is a very cheap technique of minting money as a brand by forcing customers to either buy new phones or spend thousands for repairs & replacements of expensive parts like displays.
💬 What’s shocking is that other brands are stepping up!
OnePlus recently announced a lifetime free display replacement for devices facing similar “green/white line” issues after updates — taking responsibility and thereby earning customer trust. (source: Indian Express)
So why can’t Samsung do the same?
Why are loyal customers being charged thousands for a problem triggered by Samsung’s own software?
Samsung Electronics is known for innovation — but innovation means nothing without accountability.
It’s high time Samsung acknowledges this widespread defect and offers free display replacements to all affected users.
📢 Customers deserve transparency, fairness, and respect — not expensive repairs for company-caused issues.
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