A white line suddenly appeared on my phone screen without any physical damage or dropping. I've attempted restarting and adjusting the refresh rate, but the issue persists.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
Samsung S21 FE user I have faced a white line issue after one ui 6.1 update
Initially, I contacted the samsung helpline number, and they said to visit the service center
So, I have visited the service center and raised the job sheet ( including the IQC test ). Service center members are saying there is no policy right now, and they said replacement is based on chargeable ( around 12k for s21fe)
Again, I have contacted the helpline number, and they are saying it's usage fault. So I have asked if it's a usage fault only limited people will face the problem, not a bulk amount of users ( there is no answer from him ) and connected call to a higher department ( decision-making department)
Had a few minutes of conversation with the higher department and asked to send the bill copy of the mobile
After a few days, they called back and said that due to a software update, you are facing the line issue. We are ready to provide a discount on your display, and the final amount after discount is 531/- rupees.
Service center placed order of the part waiting for replacement
If your phone doesn't have any physical or liquid damage and is used in a proper way, Samsung always helps us.
