Original topic:

Whats wrong with Galaxy S9?(Battery)

(Topic created on: 09-03-2020 02:38 PM)
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Milind06
Active Level 7
Options
Galaxy S
Did Samsung again spoil its devices with software update? After updating to August security patch through smart switch Galaxy S9 battery has become worse. It was never this bad i was easily getting 6 hrs sot with qhd+, now its not even close to 5 hours even with fhd+ or hd+ Maximum would be 4 hours. Bluetooth, location, Always on display are off but still. Some times battery stats are even wrong. The main culprit found was "google play services". Now while even listening to music(Samsung music offline) for 10mins 3% dropped. Sometimes even 2% is dropping per minute. Whats wrong , What did u do Samsung???

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Worst part is while writing this post i lost 4% of battery!!!!
10 Comments
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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