Original topic:

Weird diagonal lines on Samsung Galaxy S 24 Ultra

(Topic created on: 02-03-2024 08:51 PM)
312 Views
UtsavG
Active Level 3
Options
Galaxy S
Hi Team I am facing a problem with the display Of S24 Ultra when the brightness is below 25% its showing weird diagonal pattern and its prominent on the gray areas of the screen. Please find the images. 

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39 Comments
raviAhir
Active Level 1
Galaxy S
I have same problem as you mentioned.
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UtsavG
Active Level 3
Galaxy S
😑
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ab28
Active Level 7
Galaxy S
Its too scary🤒
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UtsavG
Active Level 3
Galaxy S
Indeed coming from S 22 ultra this feels like a downgrade in many ways!
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file also share images and a short video clip of the issue for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Xumon89
Active Level 3
Galaxy S
Hello, is there any update on this issue @utsavG? I'm facing the same and they're asking me log files photos etc.
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UtsavG
Active Level 3
Galaxy S
Yes I have shared waiting for their reply
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raviAhir
Active Level 1
Galaxy S
I am facing same issue. It is defective .. I have compared with demo s24 ultra and difference is clear that this is defect. Also this lines are visible in high brighness. in high brighness lines appears_1000000125_1707099358.jpgcompare 3_1000000123_1707099357.jpgcompare 2_1000000126_1707099359.jpg1707100654479.jpg
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UtsavG
Active Level 3
Galaxy S
Hi @raviAhir did you find in the demo models if it is there or not
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