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Original topic:

Weather App

(Topic created on: 08-30-2021 08:52 AM)
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Vexander
Active Level 1
Options
Galaxy S
I have an exclamation in my weather app about page.

I know this normally means that there is a new update or feature, but I cannot see anything there.

I have opened the licence agreements, it is still there.

Any suggestions?
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6 Comments
Tsogo_sam05
Moderator
Moderator
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Galaxy S

Hi, Vexander kindly provide more information related to your query and please advise what error message are you getting?

Please also provide a screenshot of the error.

These details will help us properly understand the situation you are facing and allow us to offer the support you need.

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Vexander
Active Level 1
Galaxy S
Here you are, apologies not an exclamation,it is an N.Screenshot_20210830-180459_Weather_4100.jpgScreenshot_20210830-180449_Weather_4099.jpgScreenshot_20210830-180443_Weather_4098.jpgScreenshot_20210830-073531_Weather_4097.jpg
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy S

Hi, Vexander please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.

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Vexander
Active Level 1
Galaxy S
I did that and it is still there
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy S

Hi, Vexander kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select Weather App.
5. Select Storage.
6. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

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Vexander
Active Level 1
Galaxy S
After clearing the cache I ended up clearing the data for the app and that worked