Original topic:

Warning failed camera

(Topic created on: 3 weeks ago)
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Islam066
Active Level 3
Options
Galaxy S

image

The new phone, the S24 ultra, has been with me for 3 months. Unfortunately, the camera function is not working. I regret switching from an iPhone to a Samsung device, as it was the worst choice I made. 
10 Comments
lensMan93
Beginner Level 3
Galaxy S
Is it an international Version or Middle east / UAE Versio?
Islam066
Active Level 3
Galaxy S
UAE version
lensMan93
Beginner Level 3
Galaxy S
Weird ... i Used 3 different Versions of Samsung
S20+
S23 ultra
S24 Ultra
I never faced such a kind issue like this
Islam066
Active Level 3
Galaxy S
Before, I had a problem with the screen, which was coloured like a line.
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Islam066
Active Level 3
Galaxy S
Now i have to suffer with the repair center
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Islam066
Active Level 3
Galaxy S
Thank you i will do 🙂
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Islam066
Active Level 3
Galaxy S
Nothing happend still not working !!
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Samsung_specialist
Community Manager
Options
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.