dangerX
Beginner Level 2
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Galaxy S
My main rear camera of newly purchased s20 phone is not working after some days.

image
Error while opening camera app
 I tried some methods to solve the issue like:
1. Clean cache and data of apps
2. Force stop camera app
3. Clean cache partition
4. Safe boot
5. Factory Reset
None of the methods worked for me.

When I enter the camera diagnostic code 

*#34971539# in dial pad, I came to see that my rear main camera is abnormal and values related to it are NULL.

image
Abnormal message for rear


image
NULL values


image


image



But in some apps like BOTIM for doing video call my rear and front cameras are 
Working. But again they fail when capture photos through it.

Are you guys also have the same issues?
Did any one find any solutions?

This is really bad Samsung for newly purchased costly phone for me.

I am not sure whether its a software or hardware issue. Atleast if it was software issue, it might have got resolved after factory reset.

I cannot even go to service center for claiming warranty currently as I have purchased the phone from UAE during my visit and now I am in India. Returning to UAE during this COVID 19 situation is also very difficult.

Someone please help
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16 Comments
Sidhabhi
Expert Level 5
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Galaxy S
Uninstall recently installed unnecessary apps..

reset camera to default settings once and try again
or
perform reset apps preferences
settings>applications>ckick 3 dots at top right corner>select reset apps preferences

if its happening after recent updates then lodge error report on samsung members app..
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dangerX
Beginner Level 2
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Galaxy S
everything done
still not resolved
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dangerX
Beginner Level 2
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Galaxy S
atleast after doing factory rest it should work, right
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re1th
Active Level 8
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Galaxy S
u can claim warranty from online and ask for replacement
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sidanashubham
Active Level 7
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Galaxy S
you can flash firmware through odin if you know how to do that
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dangerX
Beginner Level 2
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Galaxy S
if I do that the warranty will be lost
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sidanashubham
Active Level 7
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Galaxy S
no just download samfirm software
and search your model no. and download
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sidanashubham
Active Level 7
Options
Galaxy S
but latest update has issue see this
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GunnerBomb
Active Level 10
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Galaxy S
would u recommend me buying s20 or iphone 11??
plss post ur suggestions and thoughts.
does it lag or stutter??
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