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Beginner Level 2
The entire screen spilts vertically into 2, with one side having a shrinked wallpaper and the other totally black.

This happens while locking the screen from the app drawer and not from the home screen.


This is started lately, may be post the recent update. 

Is anyone facing the same issue with S10 model? Please let me know. 
5 Comments
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means wallpaper have 2 parts? from middle of display?is it happening for any particular wallpaper or for all?
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Beginner Level 2
Apologize for the blur picture.
This happens when I lock the screen. 2 vertical splits
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Active Level 4
it is happening for me as well on my note 10 plus. it might be a software glitch.
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Beginner Level 2
Could be, this has started after the May software update only
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Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

Check device in Safe Mode.
1. Press and hold the Power key, when Power off icon appears.
2. Press and hold the power off icon.
To exit safe mode just restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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