Original topic:

Visible gap on volume button side in s20fe5g, also device is heating

(Topic created on: 10-14-2021 09:21 PM)
137 Views
humble-fool
Beginner Level 2
Options
Galaxy S
Edit: guys I have placed replacement order on Amazon, thanks to everyone for helping me out. 

Hi guys, recently I have bought se20fe 5g from Amazon. Everything is working great but I have observed few things
1) there is a visible gap on volume button side, can anybody confirm it's common among all s20fe devices or should I place return request, as return window is near requesting to reply asap, for reference I'm adding some pics 
2) Though on spec sheet barometer sensor is mentioned, no app is able to detect barometer sensor in my phone. 
3) device is getting quite hot even with normal usage, even after updating & downloading all the updates heating is not gone and I can see temp rising till 44-46°c on cpuz application.

It would be great if other fellow users can share their opinions, thanks in advance. 

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Galaxy S
return it and get it from samsung store
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sharath721
Active Level 3
Galaxy S
No it's not normal replace it ASAP... I have using Samsung s20 fe 5g for last 2 months I don't have this issue.
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kiranraj2003
Active Level 6
Galaxy S
Have u returned sir?
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onlyashu19
Active Level 3
Galaxy S
How did you replace it on amazon. I am also not happy with much heating issue in this phone.Bought from amazon during sale on 10th. When I placed replacement request ,I had to choose "others" in reason as no other option was matching (its not damaged ) and it automatically got scheduled for a technician visit. How to get replacement ?
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humble-fool
Beginner Level 2
Galaxy S
Call customer care directly and tell them issue if you're lucky they will place replacement directly, in my case it was clear case of manufacturing defects for other issue they might schedule technician visit which **bleep**.
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onlyashu19
Active Level 3
Galaxy S
Ok , I will try that now, call customer care directly, thanks. By the way, how is your replaced piece behaving ?
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humble-fool
Beginner Level 2
Galaxy S
No issue till now, it's working great....just minor heating while browsing which I think is common among all top processor of snapdragon
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onlyashu19
Active Level 3
Galaxy S
So the heating in new piece is less than the previous one ? Is it really distinguishable ?
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onlyashu19
Active Level 3
Galaxy S
Did you test heating for replaced piece properly, like how much temperature on using camera for 10 minutes. How much during charging. You could see this in apps like AIDA64, CPU throttling test app.
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!  

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/ 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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