Video Gets Stuck

[Nill_pall]

Whenever I play a Video on Youtube , Samsung Video Player , or VLC after a minute or two the video gets stuck at a single frame and only the audio is playing.

I don't know what's causing this and I am facing this issue for the past 3-4 days.

[Eg0bot]

hardware acceleration issue! I also faced that now fixed automatically, I don't know the secret things of Samsung 😂 😂

[iamSUHAIL]

Update your media player don't use 3-4 media player
Set samsung Video Player in default so that issue will not come.

[Wodehouse · Accepted solution]

That's frustrating! The issue you're experiencing with videos getting stuck on a single frame, while audio continues to play, could be caused by various factors. Let's explore some possible causes and solutions:

Possible Causes
1. *Software glitches*: Temporary software issues might be causing the problem.
2. *App updates or conflicts*: Recent updates or conflicts between video player apps might be leading to this issue.
3. *Device overheating*: Overheating can cause video playback issues.
4. *Graphics or codec issues*: Problems with graphics processing or codec compatibility might be the culprit.

Troubleshooting Steps
1. *Restart your device*: A simple reboot can often resolve temporary software issues.
2. *Update video player apps*: Ensure YouTube, Samsung Video Player, and VLC are updated to the latest versions.
3. *Clear app cache and data*: Clear the cache and data for each video player app to resolve any potential conflicts.
4. *Disable hardware acceleration*: Try disabling hardware acceleration in the video player apps to see if it resolves the issue.
5. *Check for device overheating*: Monitor your device's temperature while playing videos. If it's overheating, try playing videos in a well-ventilated area or closing other resource-intensive apps.
6. *Reset device settings*: If none of the above steps work, try resetting your device's settings to their default values.

Additional Tips
1. *Check for firmware updates*: Ensure your device is running the latest firmware.
2. *Try a different video player app*: If the issue persists, try using a different video player app to isolate the problem.
3. *Perform a factory reset*: If none of the above steps resolve the issue, consider performing a factory reset. However, this will erase all data, so be sure to back up your device before doing so.

If none of these steps resolve the issue, it's possible that there's a hardware problem. You may want to visit a Samsung authorized service center for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Rakib95]

I'm facing same problem when using youtube...but after factory reset I'm not facing this issue any more times yet

[DivyanshMaurya23 · Accepted solution]

restart your phone may be this issue could be fixed

[Oneui_new]

It is a software bug, and may be solved in upcoming update. I got this problem twice in my phone but after 2 updates i have not seen this problem again. Issue solved by update.

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application: Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support