Original topic:

Video Freezes in Lock screen

(Topic created on: 12-08-2023 09:19 PM)
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TakisPr
Beginner Level 4
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Galaxy S
  • Hello.

In Lock screen I use a video from my gallery as wallpaper but when face recognition doesn't detect any face then the video freezes.I think this has to do with last firmware update.What can I do for it?

1 Comment
Samsung_specialist
Community Manager
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Galaxy S

We apologize for any inconvenience this may have caused.

To address this concern, we recommend the following steps:

Check for Software Updates:
Ensure that your device is running the latest firmware by checking for software updates. Navigate to "Settings" > "Software Update" and install any available updates.

Reset Wallpaper Settings:
Try resetting the wallpaper settings for the lock screen. Go to "Settings" > "Wallpaper" > "Wallpaper services" and select the appropriate options for the lock screen. You may need to reapply your video wallpaper after making these changes.

Clear Cache:
Clearing the cache for the wallpaper application may help resolve any temporary issues. Go to "Settings" > "Apps" > "[Wallpaper App]" and select "Clear Cache."

Face Recognition Settings:
Double-check the face recognition settings in "Biometrics and Security." Ensure that all configurations are correctly set up and consider re-enrolling your face data.

If the issue still persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:

Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.

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