Video Automatically Pausing & System Freeze After BYIF Update

[musharaf98]

Hello, I want this case to be forwarded directly to R&D. Device: Samsung Galaxy S25 Ultra Build Version: S938BOXM6BYIF Issue Summary: After the latest update, the phone experiences a system freeze during media playback. Video pauses automatically, audio cuts out, and for 5–10 seconds the phone becomes unresponsive. During the freeze: • Volume buttons do not work • I cannot make calls or open the phone app • Airplane mode cannot be toggled • Screen and touch respond but system UI does not This is not a hardware fault because everything works normally except during the freeze. This behavior indicates a Media Framework / SystemUI process crash or deadlock. I request you to forward this case directly to R&D as this issue is affecting usability, and multiple S25 Ultra users have reported identical behavior after this BYIF build. Please confirm that this case has been added to the R&D bug tracking list.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[musharaf98]

I can't record video because sometime it's showing glitch not every time but I'm sharing some screenshots when I'm unable to use the volume buttons and and can't turn on flight mode

[musharaf98]

There is no option of video clips

[musharaf98]

Please give me solution I'm suffering please

Samsung team kindly fix my problem