Very unhappy customer

[tash-zn]

I have previously logged a complaint with my Samsung S22+ and asked for help as a pink line had suddenly come up on my screen, within a few days that 1 line turned into 2 lines. I did try the options sent to me, from the Samsung Members replies on my phone..eg.switch of device,reboot etc and nothing worked so I took the device into the Samsung Store @Gateway and was told that it is an LCD problem and that it would now cost me around R 5500 to repair it. My contract on this device ran for 3 years and it ends 01/03/2025,my contract did not end but now the guys @Samsung say they can not fix something that I DID NOT CAUSE!, Why must I now pay for something i have already paid over R22 000 IN FULL for over the last 3 years.

[Munatsi399]

What does your contract state, as to what your warranty cover or doesn't cover?

[tash-zn]

I moved homes in the last year so I can't find my copy but according to Telkom they say that it is out of warranty so they can't help me. I have to pay for the repairs myself

[Munatsi399]

If it's out of warranty then sadly you'll have to cover that yourself....

[tash-zn]

It's a 3 year contract so doesn't it work as 1 year guarantee and 2 years warranty, if the contract has not ended then it should have been covered for a repair

[issaa]

I was gonna ask if you wiped cache partition but then I saw that it's most likely a hardware issue.. You'll have to replace the screen but R5 500 is like literally buying a new phone, that price is ridiculous.. I googled how much the screen costs and the price vary but they all are in the thousands..

Honestly, Samsung is becoming frustrating these days

[Munatsi399]

The amoled (origional) screen is expensive, as it has a high quality ..

If you go to settings>display>screen resolution you'll find that your screen is set at standard FHD+ but it goes beyond to QHD+ which most devices won't support if you share content e.g pic in this quality class.... that's how unique your lcd display is.... it's in its own class

[B0nga]

Typical Samsung. It is known for display issues😔

[Muzz_G]

If you have insured it under All Risks on your Householder Policy, that might cover accidental damage, and this problem could've arisen from a fall. It won't cover a bad product that fails, but whoever examines it can give you a cause report and a Samsung Care Centre won't list "**bleep** manufacture" as the cause, so you should be okay there. It's worth looking into your own cover, if you have.

[Muzz_G]

$#!tt¥ was censored 😂