sahilnaik
Active Level 6
Options
Galaxy S
Today I visited Samsung service center for new OEM Battery Back Cover Adhesive for my Samsung Galaxy S10 as my back panel got opened from one side due to heating of devices. After I got my device for final check I found out that camera were filled with adhesive from inside as it was not cleaned by technician before fitting back glass and device was all dirty with all adhesive fingerprints. When I told them they took it an cleaned the camera lens(again opening the back glass which was just fitted) and was done within 30 minutes and gave me the device and device was still dirty from outside very poor service Samsung. And the strange thing is when I gave my device for 1st time for replacing OEM Adhesive they took 2 hours to repair and when I gave for 2nd time to clean camera lens from inside(which they had to open the back glass again)it just took them 30 minutes. That means there is something wrong thing done 2nd time while repair.
4 Comments
karandriems
Active Level 8
Options
Galaxy S
Ya in some of the service center experience is worst
0 Likes
toshit
Active Level 4
Options
Galaxy S
I can relate, samsung service is not acceptable. They behave like roadside repair guyz.
0 Likes
sahilnaik
Active Level 6
Options
Galaxy S
Yeah exactly while buying a flagship phone they treats you like a God.
But afterwards for service it doesn't matter if you're having a 1,00,000 rs flagship phone or 1000 rs keypad phone.
They treat you like road side repairs
Samsung_Support2
Expert Level 1
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes