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01-29-2022 05:58 AM in
Galaxy S- Mark as New
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01-31-2022 02:40 PM in
Galaxy S- Mark as New
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02-01-2022 11:42 PM in
Galaxy SHi can you please help me. I am also facing same problem.
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02-03-2022 12:02 AM in
Galaxy S- Mark as New
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02-06-2022 09:48 PM in
Galaxy S- Mark as New
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02-14-2022 11:34 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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02-16-2022 08:52 AM in
Galaxy SJust want to add that my S20+ had the exact same issue (in Singapore), less then 7 weeks out of warranty.
Phone was fine - put it on charge, and once I took it off charge, a green line had appeared. The screen is otherwise faultless - not a single scratch.
My non-expert theory:
The latest update has resulted in more overheating during charging for whatever reason - and this has created a hardware defect. Battery or components expand and damage the screen connectors.
This seems like a hardware issue caused by a software update.
My theory could of course be completely bogus but the service center should not be requesting payment to replace otherwise mechanically perfect displays.
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03-02-2022 01:23 PM in
Galaxy Seven i am facing from yesterday.
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03-02-2022 02:13 PM in
Galaxy SYes, yesterday night i have updated software in S20+ and within 15 min that Green line issue persist. poor customer care they dint take my complaint to resolve as it is not wide spread issue.
i dont know what i have to do
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03-16-2022 05:04 PM in
Galaxy SI am also facing green line issue on my 15 month old S20+ suddenly. I have been battling with service center folks and they are asking me to pay 15.5k to fix it? I have written to CEO, posted it in twitter too. Any guidance on this please?
https://twitter.com/MangoManComic/status/1503994054409072641
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03-23-2022 01:51 AM in
Galaxy SI am also facing this issue ....all of sudden line started appearing ...it never fell anywhere...I use it In a gentle manner ....if I am going to service center..they just saying replace your display ...which actually gonna cost 15500/- for no reason ...that's how they treat their premium segment customers ...and their so called premium devices are worthless.