Unable to post videos while replying

[bsaikrishna]

Dear samsung, while Iam creating a new post I can post video , but when I am replying to a post videos option is disabled..

When we click on + icon options should be similar while creating a new post or when we reply..

Hope this will be fixed ...

New post option when clicked on + button

While replying to a post

Videos option is disabled

[WalkieTechie]

Sir kindly scroll down the page after clicking the + icon. I hope it will show the entire gallery then.

[bsaikrishna]

Yes, i did brother but all i can see is only pictures.
Videos are not showing up

[WalkieTechie]

Can you please make any video through your camera and check again. Also, send a screenshot where it doesn't show the video you just shot

[bsaikrishna]

I attached in my post already..
Attaching again here ..
Videos option is disabled

[WalkieTechie]

Yes I just checked , I am also unable to add a video in the comments.

[bsaikrishna]

Yeah right

[NeelGangrade]

you need to format your phone

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache. 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support