Unable to play the music on my Samsung Galaxy S21 plus

[KT_19]

I have recently purchased the Galaxy S21 Plus and had transferred all my songs from my older device to this one.. Although all my songs are in Mp3 format, while I am trying to play them it gives me an error "Track cannot be played". I Tried different troubleshooting methods however does not work at all.. Can someone please assist me and let me know if anyone else is facing similar issue? 

[KT_19]

I tried that already didn't work and I think it has got corrupted because issue is not just only with audio files I am facing issue also with the images some of them are not opening either

[tcher]

Tcher

[RishabhJangir]

And use samsung music player
https://apps.samsung.com/appquery/appDetail.as?appId=com.sec.android.app.music&cId=000001527281

[KT_19]

I have this installed on my phone will try sending you one file

[RishabhJangir]

?

[KT_19]

Did you get my message sent you seperately??

[KT_19]

Done will send you can delete this mess I understand 😊

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support