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Original topic:

Unable to connect with my earbuds even though the device is paired.

(Topic created on: 09-30-2024 09:08 PM)
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Daisyyyy
Active Level 1
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Galaxy S
I am having difficulty in connecting my paired device which is earbuds. The buds gets paired but it doesn't connect. Samsung is informing me that an app

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 is required to connect. But it is not telling me what app is required. Please help
8 Comments
Galaxy S
You have to install boult application for pair your boult tws(most probably)
Daisyyyy
Active Level 1
Galaxy S
I am using boult audio and mivi play. Nothing is connecting. They are asking for an app but not mentioning which app. Can you please help me out?
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Solution
Galaxy S
For connecting boult earbuds you have to download their boalt AMP application.
https://play.google.com/store/apps/details?id=com.HeylinkAudio.boult
Please mark this as accept solution by tap on 3 dots on top right corner of my comment if this was helpful for you ☺️.
Daisyyyy
Active Level 1
Galaxy S
Oh my god. Thank you so much. Can't believe it worked. Can you help me with mivi play as well? What do I have to download?
Solution
Galaxy S
Unfortunately there is no such application for mivi play. But I will share some steps.
To connect a Mivi Play speaker to a Samsung phone, you can try the following steps:
1. Enable Bluetooth
On the Samsung phone, swipe down to open Quick Settings, tap the Settings icon, tap Connections, and then tap Bluetooth. Turn on the Bluetooth switch.
2. Find and select the device
Locate the Mivi Play speaker and select it from the list of available devices.
3. Confirm pairing
Tap OK on both devices to confirm the pairing request.
4. Check for connection
Once the devices are connected, the Mivi Play speaker should appear under Paired Devices on the phone.
If you're having trouble connecting, you can try these steps:
*Make sure the phone's visibility or pairing mode is enabled.
*If you're connecting to another Galaxy phone, make sure Phone Visibility is turned on.
*If the speaker was previously paired with another device, turn off Bluetooth on that device.
Daisyyyy
Active Level 1
Galaxy S
Thank you
Galaxy S
You are welcome 🤗
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that kindly contact the respective brand helpline, and they will provide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support

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